Frequently asked questions

Check most frequently asked questions here, if you still need help then please contact us at hello@mindfulmummadesigns.com

Operating Hours

As we are on online only business, you are able to view and purchase 24 hours, 7 days a week. 

Our fulfillment and delivery hours are Monday - Friday 9am to 5pm.

If you need to contact us outside of these hours, please email hello@mindfulmummadesigns.com and we will endeavour to respond as quickly as possible. 

Pricing

Only 1 (one) discount code to be used per transaction and cannot be used in conjunction with any other offer.

We accept the following payment methods:

PayPal

Visa and MasterCard

Afterpay

Returns

Mindful Mumma Designs want to ensure that you are 100% satisfied with your purchase and products. 

We offer a 30-day happiness guarantee, which means that you have 30 days after receiving your item to request a return. 

Click here to read the whole policy

Shipping

We use Australia Post for all our deliveries.

Standard Postage:

$9.90

Estimated delivery times are between 5 - 7 business days

Tracking included

Express Postage:

$12.90

Estimated delivery times are between 1 - 3 business days

Tracking included

Free Shipping:

Orders over $75 will receive free standard shipping

Estimated delivery times are between 5 - 7 business days

Tracking included

NOTE: Delivery times are estimates only and are subject to Australia Post delivery times.

For our full policy, please click here

We ensure that your items are always packed with extreme care and consideration. 

If by chance your order is damages during transit, simply send us a photo of the damage within 24 hours of receiving the item to damages@mindfulmummadesigns.com and we will contact you to discuss a resolution to ensure your total satisfaction. 

If, in the unlikely even that you do not receive your order, please contact us at admin@mindfulmummadesigns.com 

Unfortunately at this stage we are unable to offer international shipping.

Gift Cards

A Gift Card is a prepaid debit card that contains a specific amount of money available for use for a variety of purchases on our website.

Instantly. Once your order has gone through, you will receive an email with your Gift Card.

Unfortunately we cannot offer refunds on Gift Cards once they have been purchased. However, if you have any issues with a product you have bought using your Gift Cards, please view our Refund policy.

Our Gift Cards do not have an expiry date.

Simply enter the Gift Card number in the discount code box and voila!

Yes, you don’t have to have the exact amount on your Gift Card, you can make a part payment with your Gift Cards and a credit card in one transaction.