Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at admin@mindfulmummadesigns.com

BUSINESS OPERATING HOURS

As we are an online business you are able to view and purchase 24 hours, 7 days a week. 

Our fulfillment and delivery hours are Monday - Friday 9am to 5pm. 

If you need to contact us outside of these hours, please email admin@mindfulmummadesigns.com and we will endeavour to respond as quickly as possible. 

DAMAGED DURING DELIVERY

We ensure that your items are always packed with extreme care and consideration. 

If by chance your order is damaged during transit, simply send us a photo of the damaged item within 24 hours of receiving the item to admin@mindfulmummadesigns.com and we will contact you to discuss a resolution to ensure your total satisfaction.

DELIVERY

We use Australia Post for all our deliveries.

Standard Postage:

  • $9.90 
  • Estimated delivery times are between 5 - 7 business days. 
  • Tracking included.

Express Postage:

  • $12.90
  • Estimated delivery times are between 1 - 3 business days.
  • Tracking included.

Free Shipping:

  • Orders over $50 will receive free standard shipping.
  • Estimated delivery times are between 5 - 7 business days.  
  • Tracking included.

NOTE: Delivery times are estimates only and are subject to Australia Post delivery times.

For our full policy please click here 

If, in the unlikely event that you do not receive your order, please contact us at admin@mindfulmummadesigns.com 

DISCOUNT CODES

Only 1 (one) discount code to be used per transaction and cannot be used in conjunction with any other offer. 

INTERNATIONAL DELIVERY

Unfortunately at this stage we are unable to offer international shipping. 

PAYMENT OPTIONS

We accept the following payments:

  • PayPal
  • Visa and MasterCard
  • Afterpay

RETURNS AND EXCHANGES

Mindful Mumma Designs want to ensure that you are 100% satisfied with your purchase and products. 

We offer a 30-day happiness guarantee, which means you have 30 days after receiving your item to request a return.

Click here to read the whole policy